Shipping Policy

Thank you for shopping with Maison Velvet. We are committed to delivering your order with care and efficiency. Please read our shipping policy carefully.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (South Africa)

We offer the following shipping options within South Africa:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Shipping rates are calculated at checkout based on your location and the weight of your order.

Free Shipping

We offer free standard shipping on all orders over a qualifying amount. Check our website for current promotions and thresholds.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order through our courier partner's website.

Delivery Delays

While we strive to meet all estimated delivery times, please note that delays may occur due to high demand periods, public holidays, or circumstances beyond our control (e.g., severe weather, courier disruptions). We appreciate your patience in such cases.

Incorrect Address

Please ensure your shipping address is correct at the time of checkout. Maison Velvet is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at support@maison-velvetsa.store.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date. We will work with our courier to resolve the issue as quickly as possible.