Privacy Policy

At Maison Velvet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our store at mason-velvet.myshopify.com or make a purchase from us.

1. Information We Collect

When you visit or make a purchase from Mason Velvet, we may collect the following information:

Personal identification information: Name, email address, phone number, and billing/shipping address
Payment information: Credit/debit card details (processed securely through our payment providers — we do not store your card details)
Device and browsing information: IP address, browser type, pages visited, and time spent on our site
Order information: Products purchased, order history, and communication preferences

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and receipts
Respond to your questions and customer service requests
Send marketing communications (only if you have opted in)
Improve our website and product offerings
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our store, including:

Shopify — our e-commerce platform provider
Payment processors — to securely handle your transactions
Courier and logistics partners — to deliver your orders
Email marketing platforms — if you have opted in to receive communications from us

These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though this may affect some functionality of our store.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send

To exercise any of these rights, please contact us at the details below.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.