Your Privacy Matters to Us
At Maison Velvet, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store at maison-velvetsa.store and make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Place an order or make a purchase
- Register or create an account
- Subscribe to our newsletter or marketing communications
- Contact us via email or our contact form
The personal information we may collect includes:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely via Shopify Payments — we do not store card details)
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your enquiries and provide customer support
- Send promotional communications (only if you have opted in)
- Improve our website, products, and services
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our store, including:
- Shopify – our e-commerce platform provider
- Courier and logistics partners – to deliver your orders
- Payment processors – to securely handle transactions
These third parties are obligated to keep your information confidential and may only use it to perform services on our behalf.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site and improve your experience. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for a minimum of 5 years for accounting and legal compliance purposes.
Your Rights
Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at support@maison-velvetsa.store.
Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Effective Date: 21 June 2026
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
support@maison-velvetsa.store